<transcy>FREQUENT QUESTIONS</transcy>

Payment Methods

  • Credit or debit cards through Flow

Flow is an online payment platform used by different people, businesses, organizations or companies nationwide to collect their payments. Through Flow you can pay with: Webpay, ServiPag, Multicaja.

Shipping times

Metropolitan region:

3 business days once the order is shipped.

Other regions:

4 business days once the order is shipped.

• Dispatches are made from Monday to Friday, and these can be received by third parties (family members or janitors).

• It is the customer's responsibility to provide an address where there are people to receive the package (s) during the delivery time.

• Delays caused by the absence of the client at the time of delivery: incorrect registration information, the client's refusal to accept the shipment and the change of address, are not Valiz's responsibility. Any of these cases are the responsibility of the client and he must pay for the delivery again.

• In more remote regions there may be a delay of 5 business days.

Store Pickup:

Now you can make a withdrawal in our stores with prior confirmation by mail.


Any product with a fault in our workmanship will be fixed by us, you must leave the product in the store and we will remove and repair it within a week to leave it there again, regarding the time, it takes us approximately two weeks to have it back. your product fixed.